FREQUENT ASKED QUESTIONS

Upon booking a transfer, IMT staff will contact the Directors of Care for both sending and receiving facilities to ensure a proper care plan is created along with patient meal plans. Planning for long distance transfers takes careful attention to detail and IMT’s experience will ensure a safe and comfortable transfer.

IMT primarily responds to calls for service in the Kootenay’s and Okanagan but is capable for responding anywhere within the Province.

IMT is available to respond to dispatch calls 24 hours a day 7 days a week. This flexibility allows us to provide the best possible service to our clients.

IMT only employs fully licensed Emergency Medical Assistants registered with the Province of BC registered nurses and physicians.

IMT recognizes that patient care is the forefront of our service and offers every level of assistance required including bedside to bedside. All of IMT staff are fully trained in patient mobility. We offer break along the way to ensure the patients trip is memorable and enjoyable. IMT can facilitate stops along a lake, view points, or special places for the patient. IMT transfers include all costs for the patient during the transfer, including meals and snacks.

Will IMT provide a medical escort for the patient?

Yes, IMT understands that family is an important aspect of care and fully encourages family to travel with the patient. We will also go out of our way to ensure quality time with family during pick ups and drop offs with family that can’t travel.

IMT offers an additional service of transporting packaged personal items for the patient, eg, suitcases, boxes. No larger items can be transported such as TV's or furniture.

IMT offers stops along the way to ensure the patients trip is memorable and enjoyable. Stops along a lake, view points, or special places for the patient. IMT transfers include all costs for the patient during the transfer, including meals and snacks.

IMT accepts, VISA, MASTERCARD, cash, and e-transfers. Direct billing maybe avalible for orgnaizations such as ICBC, Vetrerans affairs, Work Safe BC, and other goverment agencies with prior authorization.

You may book a transfer anytime into the future and IMT can often accomidate same day bookings depending on availabilty and call volumes.